Last updated: May 7, 2026 · We want you to be happy with your purchase.
If you purchased a product and the download link does not work, the file is corrupted, or you did not receive your delivery email within 24 hours — we will refund you fully or re-deliver the product immediately.
If you accidentally purchased the same product twice, we will refund the duplicate charge immediately upon request.
If a product significantly differs from what was described on the product page, contact us within 7 days of purchase and we will review your case. We stand behind the quality of our products.
Because digital products are instantly accessible after purchase, we cannot accept refunds for change of mind or "I didn't use it." We encourage you to read product descriptions carefully before purchasing.
For custom AI services (websites, automation, chatbots, etc.):
Email us at Charlieworks2026@gmail.com with:
We respond to all refund requests within 1 business day. Approved refunds are processed within 5–10 business days back to your original payment method.
We're confident in our products. If you genuinely feel a product didn't deliver value and you contact us within 30 days, we will work with you to make it right — whether that's a replacement product, store credit, or a refund on a case-by-case basis.
Questions about a refund? We're here to help: